Shipping Policy

If you order on our website, we follow the time frame below.

Shipping & Delivery Of Your Order At Moyface
We Care About Your Order!
Once You Place An Order, We'll Send You An Order Confirmation Email. An Order Status Update Will Follow Once Your Order Has Been Processed. You Can Use Our Order Tracker To Get An Update On Your Order At Any Time! Likewise, Our Customer Service Team On Our Live Chat And Email Is Available To Assist You! For More Information, Please Visit Our Contact Page.

Where Can We Shipping to?
Now we only can shipping to United States.(excluding Alaska and Hawaii)

When will you ship my order after I order it?
Before your order is shipped, Moyface has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All normal product will need 1-3 business days to process.
Shipping Time: Delivery generally takes 5-12 business days.
Standard Shipping takes approximately 7-12 business days for delivery. Standard Shipping $7.99 USD(Order than $50USD free shipping)

Expedited Shipping takes approximately 5-8 business days for delivery. Expedited Shipping $15.99 USD
Please note: Orders are not shipped on the weekend and delivery times do not include weekends, holidays or order/product handling times. For urgent orders that If you need to receive at the appointed time, please contact us through cs@moyface.com.

How to track your order?
1. You can log in to our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you can contact our customer service to check your order status.
3. Once your order is finished and shipped out, you will receive an email containing the tracking number. If you have any question for your order, please contact us through cs@moyface.com.

How is Sales Tax Applied?
Sales tax is included in the prices shown. And we will not charge additional tax.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

Please be aware that all international orders may be subject to additional duties, brokerage or custom fees upon delivery. These fees are calculated by customs officials and cannot be estimated prior to shipping. Delays in customs are possible with every international order, which may affect delivery arrival times. MOYFACE has no control over customs fees or delays. You may contact your local customs office to determine customs costs.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue. Affected by Covid-19, there will be some delay on the delivery.